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Re-sending activation link?

Hello,

we have purchased a TeamViewer Remote Access license a while back, but the activation link was not used, as the Management Console's login was not working for us in October; now it finally works.

Of course the link has long expired and only sends me to the https://login.teamviewer.com/ website with the error message "The token is invalid."

Is there a way to send a new activation link?

Thank you and best regards,

Danny

Best Answer

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠
    Accepted Answer

    Hi @DannyKoch,

    Thank you for your post.

    Could you please confirm that you are using the link in your license activation email? FYI, the subject of this email is Activation of your TeamViewer license and the appropriate activation steps are described in our article below.

    You may also receive the other two emails regarding:

    • validation of your TeamViewer account. If this link has expired, this means that you already have activated your TeamViewer account and you can move forward to the license activation.
    • activation of your customer portal. This link is valid for 48 hours. For more information, please see the following article: TeamViewer Customer Portal.

    Kind regards,

    Fiona_G

Answers

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠
    Accepted Answer

    Hi @DannyKoch,

    Thank you for your post.

    Could you please confirm that you are using the link in your license activation email? FYI, the subject of this email is Activation of your TeamViewer license and the appropriate activation steps are described in our article below.

    You may also receive the other two emails regarding:

    • validation of your TeamViewer account. If this link has expired, this means that you already have activated your TeamViewer account and you can move forward to the license activation.
    • activation of your customer portal. This link is valid for 48 hours. For more information, please see the following article: TeamViewer Customer Portal.

    Kind regards,

    Fiona_G
  • DannyKoch
    DannyKoch Posts: 1 Newbie

    Hello again,

    It seems the issue has solved itself.

    The "Activate" button graphic from the activation mail was not visible. I was expecting a simple link. :D

    Now it all worked out and the Remote Access works as intented.

    Thank you!

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