Change of email address for remote access license

itgmg

I have changed the email address of a remote access license user to another one , now the account is logged in as free account.

It was working fine before. The new email address was logged in as Remote Access and since 2/3 days it's set as free.

What can be the issue?

JeanK

Hello @itgmg,

You might need to activate the Remote Access license on the new TeamViewer account:

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan