Change of email address for remote access license

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itgmg
itgmg Posts: 1
edited May 2023 in Licensing

I have changed the email address of a remote access license user to another one , now the account is logged in as free account.

It was working fine before. The new email address was logged in as Remote Access and since 2/3 days it's set as free.

What can be the issue?

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