Cancel the purchase.

Tommz

Hi!

I just spoked to a Woman in the support team and she helped me to cancel my Purchase of my Business license.

And she sent me a mail and told me to "confirm" the cancellation of the purchase.

I just replied the mail I've got from her with "I confirm."

Have I done it in the correct way? Or should i confirm the cancellation in any other way?

And how many days does it usually get before I get the money back?

Best regards

Tommy

JeanK

Hello @Tommz,

Yes, you have done it in the correct way. The confirmation is legally valid on the day you have sent it, no matter when our customer support confirms it back. Therefore, you are on the safe side.

Because of the current situation, we cannot guarantee any response time. However, I can guarantee you that you will get an answer as soon as possible.