How to lauch local program as opposed to web - which doesn't work

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woter
woter Posts: 1
in General questions

Hi,

How do I launch the locally-installed program where I see my list of devices where I can double-click and it will initiate a remote session?

This is the way it has worked for years, but now I'm always taken to a web page - which looks similar to the local program, but the "Connect" button flashes up a number, disappears and nothing happens.

I have two programs installed - TV and TV Host (I didn't use to need TV Host ).

If I launch TeamViewer, I get the following:

image.png

(It initially has text boxes to enter my email and password but logs in automatically)

I then click "Computer & Contacts" which takes me to "TeamViewer management console" web page.

I have noticed that if I run the TV installer (TeamViewer_Setup.exe), I get the pane I am looking for:

image.png

I've just downloaded and upgraded 15.14.4 to 15.15.5 and interesting I have an old version:

image.png

I can try launching via the icon in the system tray or start menu, with the same result.

I'm running Windows 10 20H2.


Thanks in advance.

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