I have paid for my account but the status is still free for personal use

Question

my acount email is **Information removed as per Community Guidelines**

Could you help to check that. The paiment has been already preceeded via my credit card.

Fiona_G · Answer

Hi @LEIX1,

Thank you for your post and we are sorry for the inconvenience caused.

If the license you have purchased is a Remote Access license, please send through your invoice number and payment proof via a Private Message so I can pass them to our support team. If you have purchased other types of licenses, we recommend contacting our support team directly to get faster assistance. Please click Service>Contact>Give us a call on this page for your local support team number.

Kind regards,

LEIX1 · Answer

I still did not recieve the activation e-mail. Could some one help to deal with this problem? Thank you.