I have paid for my account but the status is still free for personal use

Options
LEIX1
LEIX1 Posts: 2 ✭✭
edited March 2021 in General questions

my acount email is **Information removed as per Community Guidelines**

Could you help to check that. The paiment has been already preceeded via my credit card.

Answers

  • LEIX1
    LEIX1 Posts: 2 ✭✭
    edited March 2021
    Options

    I still did not recieve the activation e-mail. Could some one help to deal with this problem? Thank you.

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠
    Options

    Hi @LEIX1,

    Thank you for your post and we are sorry for the inconvenience caused.

    If the license you have purchased is a Remote Access license, please send through your invoice number and payment proof via a Private Message so I can pass them to our support team. If you have purchased other types of licenses, we recommend contacting our support team directly to get faster assistance. Please click Service>Contact>Give us a call on this page for your local support team number.

    Kind regards,

    Fiona_G
Trustpilot

Categories

This Week's Leaders