Possibiltes to support me senior mother at 85 years old on her Ipad?

Norway_68_Macuser · 2021-03-19T10:03:30+00:00

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1.) I am using an older OSX on my Mac Desktop (OSx High Sierra). Would it work to assist her via remote to her Ipad Pro 2020? Which versions of Teamviewer should i download? Quicksupport or the full version

2.)Which version of Teamviewer would be best to have on her Ipad? She can not start anything advanced. It must be like "accept connection yes or no" in large capitals clearly on her screeen.

3.) How can I help her from a distance? What are my options to assist her? Can I control something? Close windows or take over her screen like one do in Zoom (not sure if zoom works on Ipads like that).

I am not used to Ipads.....

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JeanK

Hello @Norway_68_Macuser,

You can assist your mother my installing TeamViewer full client on your mac desktop and TeamViewer QuickSupport on her iPad.

She will only have to "accept" your connection.

JeanK

Hello @Norway_68_Macuser,

There must have been a misunderstanding. The full version is not available for iOS. Only these modules are available:

https://www.teamviewer.com/en/download/ios/

As the iPad is the receiving side, the QuickSupport is the app you need to install here.

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JeanK

Hello @Norway_68_Macuser,

It is only possible to see the screen on iOS. Remote control is currently not available.

JeanK

Hello @Norway_68_Macuser,

You can assist your mother my installing TeamViewer full client on your mac desktop and TeamViewer QuickSupport on her iPad.

She will only have to "accept" your connection.

Norway_68_Macuser

Thanks! How can I help her from a distance? What are my options to assist her? Can I control something? Close windows or take over her screen like one do in Zoom (not sure if zoom works on Ipads like that).

Norway_68_Macuser

Hello @JeanK

Any reason not to install the full verision of Teamviewer on the Ipad?

I rang Teamviewer support today they said something like:

Install the Full application on both the Ipad and Mac Desktopt. Then She could view my screen as well and more features.....

Can you please elaborate what does full features are?

JeanK

Hello @Norway_68_Macuser,

There must have been a misunderstanding. The full version is not available for iOS. Only these modules are available:

https://www.teamviewer.com/en/download/ios/

As the iPad is the receiving side, the QuickSupport is the app you need to install here.