Cancel subscritpion

yiannis

How can I cancel a subscription? We still paying without using your services. Last payment at 20/3/2021.

We do not have credentials to log in to the specific account because the account open from an employee who is not working with us and he has enabled the auto-renewal.

We would like to cancel this account and refund the money because as you can see you are not using Teamviewer,

Invoice number: [removed per Community Guidelines]

Kind Regards,

Yiannis Charalmbous

JeanK

Hello @yiannis,

The best would have been to submit a ticket. However, this is only possible with a licensed TeamViewer account, that, according to what you said, you don't have anymore.

The only option left would be to call us directly:

https://www.teamviewer.com/en/support/contact/