Hello. I use this tool (THANK YOU!) to help my elderly mother who lives many miles away. It is much easier for me to help her with computer problems if I can log onto her system to see what she is talking about. "should I click the thing?" is not helpful when I don't know what "thing" she means.
Anyway, today she needed help, and TeamViewer failed me. :-( She was connected to the internet and she even opened TeamViewer (she typically does not have to as I have it set to always start on her computer), but we could not connect. I don't even know where to start to troubleshoot why. She did have a newer version, but even after I upgraded mine to match hers we could not connect.
Please help.