I am unable to connect my work computer with home computer and vice versa.

Domino808 · 2021-03-24T17:18:30+00:00

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I am unable to connect my work or home computer with the work or home computer. Both display the error message "Either your partner isn't connected to the internet or your partner's TeamViewer isn't running yet." Both internet connections are connected and TeamViewer are running? If this can't be fixed, then I would like a refund because I am not using the service. Thank you.

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JoshP

Hello @Domino808

Thanks for your post, and welcome to the TeamViewer Community!

If you have confirmed the internet connection and that TeamViewer is open and running on both devices, this message means that one of the two devices in the connection is not currently speaking with the TeamViewer servers.

First, please restart TeamViewer on your own device by closing it completely, and then re-open and try again.

Should the issue persist, the same steps would need to be taken on the other device (the one you are trying to connect to).

Domino808

I tried that and it did not work. I got the same message.

auhau

I have this same problem. It seemed that after updating to Big Sur (MacOS) ... TeamViewer is not speaking with the TeamViewer servers when the machine sleeps. Before it has no problem at all. Now you have to ask someone to physically wake up the machine for it to reconnect to the TeamViewer servers.

What is the fix please?

auhau

I think I fixed it ... in System Preferences | Energy Saver, tick all except "Put hard disks to sleep when possible" — leave the second from the top untick.