Account blocked but license paid

fetfnico

[removed by a moderator due to privacy]

Hi,

We fully paid the invoice for our subscription (** Please do not post personal information **), but the connection is blocked. It seems as if they payment is not recognized.

Can you fix it pls?

[removed by a moderator due to privacy]

FabioPighi1979

{removed per Community Guidelines]

hello team !

attached a copy of the payment made on 23 March

my account is still blocked

best regards

F.