I have purchased a subscription. Activated Account. But cannot login.

Helen_1

When I login to the base laptop, I am still being connected on free trial and get cut off after few minutes.

I have paid for the subscription. I am frustrated but understand it may be an issue on my part.

Yuri_T

Hi @Helen_1,

Thank you for your post.

It seems that your account has been activated already.

If you have faced the same issue, you may miss to add your remote computer's to your TeamViewer account.

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan#step-3%3A-log-into-your-teamviewer-account-within-the-teamviewer-program-on-the-local-computer

You can also get an individual support by submitting a support ticket:

https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket

Hope this information will be helpful.

Kind regards,

Yuri

Yuri_T

Hi @Helen_1,

Thank you for your post.

It seems that your account has been activated already.

If you have faced the same issue, you may miss to add your remote computer's to your TeamViewer account.

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan#step-3%3A-log-into-your-teamviewer-account-within-the-teamviewer-program-on-the-local-computer

You can also get an individual support by submitting a support ticket:

https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket

Hope this information will be helpful.

Kind regards,

Yuri