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Remote access without hitting “access”

AndreaRova
AndreaRova Posts: 1

Hi everyone. I’m having problems remote controlling a Motorola Smartphone from a PC without anyone hitting accept on the Android side using host or quick connect... every time I connect I need to be near the smartphone and manually press “allow”. Is there any way to automatically allow it?

Thank you in advance to anyone who will help me out!

Answers

  • JeanK
    JeanK Posts: 4,722 Senior Moderator

    Hello @AndreaRova,

    TeamViewer QuickSupport has been designed for attended access. Threfore, a confirmation is required by the remote user.

    TeamViewer Host has been designed for unattended access. Threfore, no confirmation is required on the remote device.

    French Community moderator

     

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  • AndreaRova
    AndreaRova Posts: 1

    @JeanK

    im using Host, but everytime I connect from the PC, I still need to press “allow” on the smartphone app. Can you help me out? I tried everything without any success.

  • ScottMcM
    ScottMcM Posts: 0 Newbie

    This started happening with Android 10. I have the same issue trying to use Host app to remote control a phone. Was hoping it had been solved by now.....

  • JeanK
    JeanK Posts: 4,722 Senior Moderator

    Thank you for your feedback @AndreaRova and @ScottMcM

    Could you please send me via private message the logs of your mobile devices affected by this issue?

    French Community moderator

     

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  • ScottMcM
    ScottMcM Posts: 0 Newbie

    JeanK,

    Happy to but it will take me a few days since the phone in question is literally very remote right now and I won't be able to get to it for a while. Thanks!

  • Glenni
    Glenni Posts: 1 Newbie
    edited July 12

    Must be close to telephone because I have to hit START at the phone. See picture. How can I proceed for unattended access? It is a Huawei p20 pro phone. (Android 10).

    best regards Glenni