Paid to move from 10 to 15 due to end of life, and I get an email saying I get 4 years FREE???

DanaVoigt

Ok, someone PLEASE correct me here; I cant believe what I'm seeing could actually be correct.

Back in Jan, I got the EULA email, telling me that V10 was going to End of Life in June of this year. I was offered a discount to upgrade to a now yearly subscription.

Feb, I paid a little over $400 usd to upgrade my license to V15.

I got an email, March 18th (Just now caught and read it a month later) Stating that V10 licenses will now have complimentary access to V15 until 2025?!?!???!?!???

Did I miss something? Did I get bamboozled into paying for Version 15 only to be told nearly 60 days afterwards I would have gotten it for free for the next 4 years??

Please, someone tell me I'm misunderstanding this, because if I'm right, "Houston, we have a PROBLEM."

Thanks!

Dana

Ying_Q

@DanaVoigt

Thank you for your message.

We apologize for the inconvenience caused by the discontinuation of your TeamViewer version. We have taken measures to make sure that the transition for all customers is as smooth as possible. Please see our community statement for more information:

https://community.teamviewer.com/English/discussion/109492/complimentary-teamviewer-15-access-for-legacy-versions-to-be-deprecated

https://community.teamviewer.com/English/discussion/108667/teamviewer-9-10-end-of-life

If you have additional question please reach out to our support department: https://www.teamviewer.com/en/customer-support/#submitTicket

Hope the information would be helpful.

Regards,

Ying