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Cannot log in

Alisa98 Posts: 1 Newbie
edited April 2021 in General Questions

Hello! I am not able to sign in my TeamViewer account through the app on my computer. The sign in button is not responding (is not even clickable) and pressing Enter key after filling out my E-mail and password is not doing anything either. I'm sure my log in information is correct and anyway the app just doesn't react no matter what I do when I'm trying to log in. However, it works just fine in every other way. I was able to sign in my account on browser. I've tried uninstalling it and installing again - didn't work. Single Sign-on Login doesn't work either. I couldn't assign my computer to my account too. I have Mac OS. Please help. Thank you in advance.


  • JeanK
    JeanK Posts: 6,568 Community Manager 🌍

    Hello @Alisa98,

    I recommend reinstalling the application.

    Community Manager

  • ~BUMP~

    Experiencing this exact situation.

  • cajoling
    cajoling Posts: 1 Newbie
    edited November 2022

    same issue here.

    asking to re-install is like saying I don't care.

    reinstalling TV is not solving anything, obviously!

    Instead, I rebooted my computer, I started TV and my firewall immediately asked me permission to allow TV to make in/out communication on the internet, the sig- in button was enabled.