How can i submit a ticket?

honekv
honekv Posts: 2
in General questions

I received "[FINAL NOTICE] Payment required to continue using TeamViewer".

My account has been blocked. As a result, I can't even submit a ticket.

Please help in this matter.

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Best Answer

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍
    Answer ✓

    Hello @honekv,

    The only solution would be to pay the invoice.

    It will then automatically unblock the license.

    Community Manager

Answers

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍
    Answer ✓

    Hello @honekv,

    The only solution would be to pay the invoice.

    It will then automatically unblock the license.

    Community Manager

  • honekv
    honekv Posts: 2
    edited April 2021

    I submitted a ticket to "(Content removed as per Community Guideline)". A day later I received a letter with a link. By following this link, I was able to make a payment with a credit card. After that, my account was immediately unlocked.

    This procedure is suitable for those who do not want to pay by direct bank transfer. (see "Wire transfer", https://community.teamviewer.com/English/kb/articles/108661-all-about-payment).

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