Payment made but still blocked?

JulieVPBS · 2021-04-18T23:17:35+00:00

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How on earth do I get back online when I paid my invoice but my TV console says blocked awaiting payment, then when I enter invoice number it says it doesn't exist (probably because I've already paid it?)

It is RIDICULOUS that although there is no support for Remote Access, there is NO WAY to get any service when things are not working!! I've paid $200 for absolutely NOTHING

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JulieVPBS

How can I submit a ticket when the system tells me that I don't have access to support with only a remote access licence?

Ying_Q

Hi @JulieVPBS ,

Thank you for the fast reply.

Can you kindly check the TeamViewer account you have used for support portal login please. If you have multiple account with TeamViewer, ONLY use the licensed account for ticket submission please.

Hope it would be helpful.

Regards,

Ying

JulieVPBS

I can't even find where to submit a ticket now. Or to login

JulieVPBS

Invoice 2106326746 was paid 15/4. Still blocked!!

I phoned the number for Australia - "sorry you don't get phone support". So I might as well get a refund and find another provider?

JulieVPBS

Invoice 2106326746 was paid 15/4. Still blocked!!

I phoned the number for Australia - "sorry you don't get phone support". So I might as well get a refund and find another provider?

JulieVPBS

Invoice 2106326746 was paid 15/4. Still blocked!!

I phoned the number for Australia - "sorry you don't get phone support". So I might as well get a refund and find another provider?

Ying_Q

Hi @JulieVPBS

Thank you for the update.

Please check out - FAQ on Remote Access Plan for more information about Remote Access and ticket submission.

https://community.teamviewer.com/English/kb/articles/92173-faq-on-remote-access-plan

Friendly reminder that login on Latest version of TeamViewer with your licensed account.

Thank you for your understanding and patience.

Regards

Ying

JulieVPBS

Thanks Ying. But this doesn't help me. I have paid money. My account still says blocked.

So someone in accounts needs to fix this. But I can't reach them in any way???

And to ask for a refund, since I'm not getting access, who do I send request to?

Ying_Q

Hi @JulieVPBS,

Thank you for posting.

For the inquiries of invoice and remote access support, kindly submit a support ticket via the Support page. One of the TeamViewer Support representative will get in touch with you soon.

We are sorry for the inconvenience and thank you for your patience.

Regards,

Ying