Login not possible due the person past over suddenly

Luhmo · 2021-04-19T10:16:21+00:00

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Hi there

Luoteis-Helsingin Musiikkiopisto (Luhmo) has purchased a TeamViewer lisence. Not he person, who had registered and uset the licence past over and the userID is regeistered with his private email accout (personal information removed). I do not have TeamViewier client password and no access to his email. It is not possible to take the license in use.'

I try to settle the IT-matters of Luhmo. Fortunatelly I have his new PC and therefore I could sign in this site.

I have 2 questions:

How I can change the registration email
Hoe I can reset the password.

The best e-mail address would be a generic email address (does not exist yet, I will ask to create it)

(personal information removed)

Any advice/help is welcome

Mauri Piispanen

CEO

Tetra-tekniikka Oy

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Esther

Hi Mauri,

I recommend calling TeamViewer Support to get help setting up the licensing correctly. (You can find a link to the phone number in the top menu under Service.

Do you need to reset the password for a TeamViewer Account or for a TeamViewer ID?

Thanks, Esther