Login not possible due the person past over suddenly

Options
Luhmo
Luhmo Posts: 1 ✭
edited June 2023 in General questions

Hi there

Luoteis-Helsingin Musiikkiopisto (Luhmo) has purchased a TeamViewer lisence. Not he person, who had registered and uset the licence past over and the userID is regeistered with his private email accout (personal information removed). I do not have TeamViewier client password and no access to his email. It is not possible to take the license in use.'

I try to settle the IT-matters of Luhmo. Fortunatelly I have his new PC and therefore I could sign in this site.

I have 2 questions:

  1. How I can change the registration email
  2. Hoe I can reset the password.

The best e-mail address would be a generic email address (does not exist yet, I will ask to create it)

(personal information removed)

Any advice/help is welcome


Mauri Piispanen

CEO

Tetra-tekniikka Oy

Answers

  • Esther
    Esther Posts: 4,051 Former Community Manager
    Options

    Hi Mauri,

    I recommend calling TeamViewer Support to get help setting up the licensing correctly. (You can find a link to the phone number in the top menu under Service.

    Do you need to reset the password for a TeamViewer Account or for a TeamViewer ID?

    Thanks, Esther

    Former Community Manager

Trustpilot

Categories

This Week's Leaders