I purchased a license in May but my sign in reads "free" .

Julius315 · 2021-04-19T22:19:35+00:00

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Julius315

I recently had to change my computer. I now only get l momentary access to my work computer. Please help.

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Julius315

What I would like is to speak with a representative to ask why my license was working perfectly on my other laptop, but will not work on my replacement.

Ying_Q

Hi @Julius315,

Thank you for the reply.

Our support team is surely happy to assist. Feel free to contact TeamViewer Support Team by email or phone, you may find Service then Contact from TeamViewer Community top navigation bar for further action. Hope it would help.

Regards,

Ying

Ying_Q

Hi @Julius315

Thank you for posting.

If you haven't activated your TeamViewer license, please check out this Community article

https://community.teamviewer.com/English/kb/articles/4326-how-to-activate-your-license

if you have successfully activated the license, please log in the licensed account before starting the connections.

If none of above applied, can you kindly provide more information of your issue please. Did you see any error message and what is it?

Hope it would be helpful and look forward to hearing from you!

Regards

Ying