Paid for Licence and still recording me as 'Free' andf Timing out

NicolaC · 2021-04-25T18:15:30+00:00

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I was trying to use teamviewer to connect my surface pro to PC. I had been timed out on free and had a busy few days so paid licence fee expecting better service.I got an email with Licence key but no 'link'. But still recording me as Free despite entering activation key and still timing out.Fairly disgruntled & may just leave Teamviewer as such poor customer support.

Nicola

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Ying_Q

Hi @NicolaC

Thank you for contacting us and we are sorry to hear that.

If you have purchased a TeamViewer license but have not received any license activation link, kindly contact TeamViewer Support Team for further assistance and discussion.

Once again we are sorry for the inconvenience caused and thank you for your understanding and patience.

Regards,

Ying

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