Can not login without account

aergin · 2021-04-26T10:44:33+00:00

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Hello,

We have a pc which we can not login without account. Its possible to login with my company account but client can not acces to pc via teamviewer . What could be reason?

Thanks

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JeanK

Hello @aergin,

Could you describe a little more what issues your client is facing when trying to connect to this PC?

Any error message or relevant screenshots you might be able to share?

aergin

Hello @JeanK ,

if i try to login to PC with my licensed account, its fine but if i try with free version than i recieve that "" connection failed "" message

JeanK

I recommend restarting the TeamViewer service on your computer.

If this does not solve the issue, you will need to restart the TeamViewer service on the remote computer as well.

We explain how to proceed right here:

aergin

It didnt work. """ connection failed """

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