Teamviewer Blocked. Nothing seems to fix it.

Lulubt2301 · 2021-04-28T02:33:56+00:00

There was an error rendering this rich post.

I had an overdue invoice that got my account blocked.

I have now paid that invoice but my account continues to be blocked.

I tried checking if the invoiced had not been paid correctly but it seems to have gone through just fine (when I input invoice number to pay it can't find anything).

I tried what I saw on another community post about re-activating my license but that also did not work.

I would appreciate some help on getting my teamviewer to work once again since I will be needing to work from home in the near future.

Thanks in advance to anyone who gives suggestions/advice.

Find more posts tagged with

Accepted answers

JeanK

Hello @daniel_mayo @Lulubt2301,

We are sorry for the inconveniences caused.

Our accounting department will unblock your license as soon as the payment will reach our accounts.

Thank you for your understanding and patience.

All comments

Lulubt2301

https://community.teamviewer.com/English/discussion/comment/118782#Comment_118782

Hi Jean,

Thank you for your reply.

My account is still blocked and I paid this invoice almost a month ago.

Could I get any help with that?

Ying_Q

Hi @Lulubt2301

Thank you for contacting us.

Can you kindly contact TeamViewer Support Team for instant assistance or PM the account information to community moderator for further investigation.

We are sorry for the inconvenience caused.

Warm regards,

JeanK

Hello @daniel_mayo @Lulubt2301,

We are sorry for the inconveniences caused.

Our accounting department will unblock your license as soon as the payment will reach our accounts.

Thank you for your understanding and patience.