Remote support license activated, But while login to TeamViewer application it is showing free

Mcdomc
Mcdomc Posts: 3
in General questions
Teamviewer status.PNG


Answers

  • JeanK
    JeanK Posts: 7,068 Community Manager 🌍

    Hello @Mcdomc,

    I can confirm that your license is not activated on your TeamViewer account.

    Please find our guide here:

    https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan


    Community Manager

  • Mcdomc
    Mcdomc Posts: 3

    Dear Jean,

    Thank you very much for your reply.

    However, We haven't receive email from TeamViewer for license activation as mentioned in below screenshot as per the article which you shared. Kindly please support us on this behalf.

    Capture team.PNG
  • Yuri_T
    Yuri_T Posts: 2,249 [Former Staff]

    Hi @Mcdomc,

    Thanks for your reply.

    I have created a support ticket for you in order to assist you further.

    Please check your email and wait for an answer from our customer support representative.

    I apologize for any inconvenience caused.

    Kind regards,

    Yuri

    Former Japanese Community Moderator
  • Mcdomc
    Mcdomc Posts: 3

    @Yuri_T

    Thanks for your kind support. License is activated now its working well.

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