Problems with the remote control license

gerard666

Hello,

I've set up my license account, which appears as active in the teamviewer web, but once i use the my email and password to log into the teamviewer software, it keeps on showing as a free licence instead of my new control license.

So It does not work

Can anybody help me out?

Thank you

Gerard

JeanK

Hello @gerard666,

I confirm that your license is not activated. You need to activate your license by following this guide:

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan