remote access license no activation link

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Johanna_Tambute13
Johanna_Tambute13 Posts: 5 ✭✭
edited May 2023 in Licensing

Hi All. I have been on this topic already.

I have still not received any activation link for my remote access license. As nobody can help on the phone, I cannot even ask for a refund within the 7 days available. I would like to submit a ticket. How can I do it as it is sending me back constantly to the community and I do not seem to get the ticket form to submit.

Thanks.

Johanna

Answers

  • JoshP
    JoshP Posts: 894 Community Manager 🌍
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    Hello @Johanna_Tambute13

    Thanks for your post. We are sorry to hear of your negative experience with TeamViewer.

    The license activation email is sent immediately after purchase. If this does not arrive, it is usually due to the email being rejected by your email service.

    If you would like to PM the email address used for purchase, we are happy to create a ticket for you.

    Thanks in advance.

    Josh P.

    Senior Community Moderator

    ---

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