Blocked Free Account

Jawabreh · 2021-05-21T05:41:45+00:00

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When I try to access my computers, I receive the message "your trial license has expired. Please buy a license to continue using TeamViewer". This has been caused by the advice of one of TeamViewer's customer assistants after facing a problem, as he sent me a trial commercial and told me that things will get back to normal after the trial ends. It didn't and I lost connecting to my family computers. I deleted the account and now have a new one with a different e-mail address, but still receive the same message. I tried to uninstall the TeamViewer with deleting all what belong to it from run/regedit but even though it didn't work. I even tried beofe to reset my ID to free but always has an error and couldn't do it.

Please, if there is any way to help me, this would be great.

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Esther

Hi Jawabreh,

Thanks for your post.

After trialing an official TeamViewer license, it is not possible to simply go back to regular free use. I am linking to the Knowledge Base article for more information below. To already give you the relevant information, I am copy/pasting some information into this reply:

📌 Please keep in mind that your TeamViewer installation won´t work after your trial ended. You need to activate a TeamViewer license to use TeamViewer again.

This block does not apply for incoming connections from licensed accounts to receive support.

To avoid being blocked from using TeamViewer on your private TeamViewer account and device, please refrain from using your private email address or private device for the trial but your company email address and device.

See:

https://community.teamviewer.com/English/kb/articles/5267-why-do-i-see-teamviewer-trial-your-trial-period-has-expired

I hope this information helps you.

Esther

Jawabreh

Thank you Esther for taking the time to reply to my question. In fact, I am not sure if I understood it all, and not sure if I have any clue to fix the problem. I know this due to my technical limitation, but let me say this even if I am repeating myself, I tried to reset my ID but it didn't work, and always received an error. So what I did I deleted my account. I have also started a new account with a new e-mail but the result is the same. Even with having the confirmation that I have a free new account, I still receive the same message that "your trial license has expired...etc." and unable to access my devices. Even after uninstalling and reinstalling TeamViewer I still have the same problem. I am not using my old account, it has been deleted, I cleaned my computer from any old TeamViewer trace, but this didn't solve it.

I think somehow the person who tried to fix my problem with my first free account and send me the free commercial trial, did it wrong. He actually told me at that time that I will get to normal after the free trial ends. Now I lost it all. I used to monitor my kids' computers during online learning for a couple of hours and help them with some technical issues.

Sorry for being long!

Esther

Hi again Jawabreh,

Thanks for taking the time to describe your setup!

Yes, if there has been an official license activated on your device it does not matter whether you are making a new installation or logging in with a new account as the TeamViewer ID has the trial attached.

However, you can only receive a trial when requesting it directly from our Sales Team for the purpose of commercial usage. I am wondering a bit why you requested a trial to connect to your kids computers. But to give some background: If requesting a trial and deciding against TeamViewer as the vendor for remote access, the idea is that the software didn´t convince you and won´t be used after that trial any longer.

At this point, the only solution I can offer you is to use another device for the connections to your kids computers. Please keep in mind: The correct process when installing TeamViewer is to not reach out to the Sales department to receive an official trial license but simply install it.

There is a difference to commercial usage being suspected, here TeamViewer thinks you are using it commercially and in this case you can say "No" and request a reset. When opting in for a commercial trial, there is no such way-back as you told the software that you are using it commercially.

I hope the info helps!

Esther

Jawabreh

Hi Esther

I DIDN'T REQUEST a trial but the GUY FROM TeamViewer whom I chatted with to ask for the reason for my problem sent me the e-mail with the trial and said everything will get back to normal after the trial. He actually talked to me in Jordan by phone in my home language, Arabic. This is what makes me more frustrated.

Using another computer or device to connect to my kids, my wife, and my other computers seems to be a problem as I signed in to all of these computers with my TeamViewer account (the old and now the new one). So, that's why I am hitting a wall trying to connect to their computers. I have deleted my first account after I tried to reset the ID but with no use as I have received an error every time I tried to do so, that's why I decided to take this stupid decision to delete it. I even tried to reset my new account and I didn't face the same problem!!! But I am not sure that there is any use in doing this with a free trial!

Now I can't go back. And it seems to me that I've lost it forever!

I always appreciated having TeamViewer and it saved me when I was out of the country to have access to my files... I actually left a thank you comment a couple of times for the free account and this trust of "play fair" and being able to use TeamViewer!

Now I understand from what you have said, that there is nothing to be done, correct?

Thank you very much...

C_Fortes1955

Dear All,

When I try to access my computers, I receive the message "your trial license has expired.

After that I received another message like "You have used your account for commercial purpose", but I haven´t used for anything besides to access my prived computer from my office

Could you help me to fix that problem?

Best regards

Claudio