Teamviewer session screen freeze

MaxHazard · 2021-05-24T08:16:07+00:00

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Hi All,

So far did anyone encounter this issue where TeamViewer session screen freeze once the user's device connected to VPN?

TeamViewer session resume once I get the user to disconnect VPN on his/her device

In other words, I can only TeamViewer to user's device without any issue if there is no VPN connection on the device.

I have tried restart my laptop, restart the device laptop.

Using latest version of TeamViewer QuickSupport (User's device).

This issue only happens to my laptop, no issue if I try TeamViewer using another laptop to user's device (VPN)

2 weeks ago was working fine.. not sure why it doesn't work suddenly

Any idea what could be the reason for this?

Thanks

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It was working previously... so now Teamviewer decides not to let it work?

I guess the thread below will answer your question: