license activated but still reads as free account

JBBOULE · 2021-05-24T09:48:33+00:00

There was an error rendering this rich post.

I have bought and activated a license for remote access (3 computers) but on the teamviewer management console it still reads as if I have a free account.

As a result I ge kicked out of my session afetr a few minutes. I followed the steps for license activation so I do not understand wat steps I am missing here...

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JeanK

Hello @JBBOULE,

This means that the license is not correctly activated.

Please review our guide here:

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan

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