24 hours without a good service

EdgarAlves · 2021-05-28T09:53:18+00:00

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Dear TeamViewer team,

After an Urgent breakdown in our account I would expect a much more expedite course of action from your side ?

This morning, our 1st call ended up in a non collaborative point of contact that ended up in hanging up the call in our face !?

2nd call was properly driven and data collected but so far we don’t have any further reply or update.

We need URGENTLY your immediate feedback so we can normalize this situation and operate within the normality of the service we bought and expect from your product.

Appreciate your prompt action and help on this.

Afterwards, let’s learn if you have interest in us as your client and why a team member hangs up the phone in our face !

Sincerely,

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EdgarAlves

Hello TeamViewer,

No reply from the support team in a period of time of 96 hours, this is a very embarrassing situation, a waste of time for both sides, and what a bad image that TeamViewer service gives to all customers,

Please reply to us with the best way to solve this problem and instructions for the contract resolution with TeamViewer.

EdgarAlves

Tic Tac Tic Tac, no service here, no reply, no nothing,

might be Rocket Science after all

EdgarAlves

Hi Jean,

I do understand that

But not the best solution for an on-time client,

I even asked for a test account since on another account it does not happen,

Poor support i have to say

JeanK

Hello @EdgarAlves,

Our customer support has to reach out to our development team to discuss/solve your issue.

This is not a classic case and obviously requires a longer response/resolution time.

Please understand that our customer support is working hard to ensure optimal response times.

Our customer support will get back to you as soon as possible.

EdgarAlves

Another call at 11:50 and the answer is to wait for Level 2 support team

EdgarAlves

No resolution after more than 24 hours

Bad Support to a company that pays for 8 corporate licenses

EdgarAlves

TeamViewer more than 24 hours reply:

Hello,

Thank you for contacting TeamViewer support.

Your case will be forwarded to our development department. We will contact you as soon as we receive further information. We apologize for any inconvenience caused.

If you have any further questions or require further information, please do not hesitate to contact us again.

Best regards,

Kirill [Information removed as per Community Guidelines]