Cancel Account
I signed up for this last year. Didn't end up using it because the pilot app wasn't included. Several months ago I tried cancelling, but the system (management and console) said my account didn't exist. I figured I was good on the cancellation.
Now I've been billed for a renewal.
I tried logging in, said the account doesn't exist. So I created a new account under the same email address (says it's a free account)
I'm so *bleep** right now. I've spent hours just trying to cancel this **bleep** thing.
I know, I know... submit a ticket they say. It doesn't work! There is no way to submit a ticket by following any of the instructions. I guess it only works if you have a paid license.
Call the support number, they say... it hangs up on me because I "need to have a license".
Apparently, Teamviewer just charges your card without giving you a license.
Only people I can talk to are either on here... or on the sales chat. No one has been any help.
My advice... run! And if you're trying to cancel... I guess the only option is to dispute the credit card transaction.
Answers
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Hello @msacket,
The reason why you could not submit a ticket is that you didn't activate your license on your account.
As mentioned in our article How to submit a ticket, "If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community."
If you are struggling with the activation, please call our customer support directly - not the sales team:
Community Manager
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