Upgraded to Business Paid - Did not Receive License Email

davecraig · 2021-06-04T10:55:19+00:00

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davecraig

Please help.

Upgraded to Business so I can work remotely on my work PC from home.

Paid for the upgrade - did not get an email for the licensing activation.

I have received emails regarding device security - but NOT license activation.

I have checked SPAM filtering and junk mail etc to no avail.

I cannot see anywhere else to log a problem - every time I navigate to the service or the contact options I get nowhere - so I am afraid I have had to ask this question here.

I suspect this will be a relatively simple sales/IT issue to resolve by resending me an activation key. Not sure if I need to (or should) publish the payment/order no here or my teamviewer ID - but I can provide these if needed to get this thing working again.

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davecraig

Thanks Justin

I have an email link now... and it seems logical and has activated and upgraded my existing clients/subscriptions.

thanks

Dave

Justin

Hello @davecraig,

Thank you for your message.

Please be patient as it might take a couple of minutes before the mail arrives. I know you've done that already, but check your spam folder again.

Best,

Justin