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Problem witn update of Teamviewer

rems214
rems214 Posts: 4 ✭✭
edited June 9 in General Questions

Hello everybody,

I have a problem with an update of Teamviewer on a PC.

I would like to do this update but Its stop about the middle...

I would be to go from version 9.0 to version 15.2,

Do you know where the problem could come from ?

In attachment, there is a picture of the error.

[logs removed per Community Guidelines]

Answers

  • JeanK
    JeanK Posts: 4,165 Moderator

    Hello @rems214,

    It could be that updating from TeamViewer 9 to 15 is a "too big jump" and therefore creates some error.

    I'd recommend uninstalling TeamViewer 9 and installing TeamViewer 15 directly from our webpage:


    French Community Moderator
  • rems214
    rems214 Posts: 4 ✭✭

    Ok thank you, but my initial problem is the remote connection is very difficult,

    do you think that can solve the problem ?

  • JeanK
    JeanK Posts: 4,165 Moderator

    Hello @rems214,

    Yes, updating the software is always the best troubleshoot you can do.

    French Community Moderator
  • rems214
    rems214 Posts: 4 ✭✭

    ok thank you,

    Are you sure that the link you sent me is for teamviewer host version 15.2 ?

  • JeanK
    JeanK Posts: 4,165 Moderator

    The current version is 15.18.5:


    French Community Moderator
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