iPad does not connect to macbook

Flabberghast · 2021-06-14T11:34:05+00:00

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Flabberghast

Hi everyone,

trying to control my MBP 2019 (running Catalina 10.15.7) with iPad (5th gen) but the App does nothing, unfortunately.

I've tried deleting/reloading the app but keep getting the spinning wheel of doom when trying to log into my account.

Any suggestions highly welcome!

Thanks in advance.

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Justin

Hello @Flabberghast,

Did you install the newest versions of TeamViewer on both devices? I'll have the specific links for you right here:

macOS: https://www.teamviewer.com/en/download/mac-os/

iOS: https://www.teamviewer.com/en/download/ios/

Check out our article on how to control a macOS to properly set everything up:

https://community.teamviewer.com/English/kb/articles/44699-how-to-control-a-mac-running-macos-10-14-or-higher

Also, please check your internet connection and your antivirus program as it might interfere with TeamViewer.

Please let me know if I can assist you further.

Best,

Justin

Flabberghast

Hi, thanks for your reply!

I have the latest version installed on iPad but when I open it I cannot enter my login details as the fields are deactivated while the confirmation button seems to be loading with a progress wheel on it.

Any other thoughts?

Flabberghast

This is what it looks like