does my account not pay for me to be on teamviewer all day?

USMG · 2021-06-16T17:41:06+00:00

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USMG

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Bonnie Manning - I have a paid account but it is the least expensive license. How do I get support?

Company: US Metro Group, Inc.

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TeamViewer keeps kicking me out with a message "US Metro session has ended - 1006"

It kicks me out several times a day

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USMG

I am having a heck of a time getting help from Teamviewer. I don't know protocol.

I am getting kicked out of teamviewer several times a day and have a paid account but maybe not the correct account?

I don't know where to get my answers once I put in a question through the community?

JoshP

Hello @USMG

Thanks for your post.

In this case, we would recommend submitting a ticket, so our support teams may take a closer look

https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket

Please ensure you log into the support portal with your licensed account. You can find a direct link to the portal below:

https://support.teamviewer.com

USMG

No sir and I really don't understand why someone cannot help, I just keep getting sent somewhere

JoshP

Hello @USMG

The team best set to help assist in such a specific error message is the one linked in my previous post - please reach out to the support teams directly.

USMG

I put in a ticket