Never received my license and don't know who to speak with...

Nancy55 · 2021-06-20T23:07:05+00:00

There was an error rendering this rich post.

I'm helping my aunt and she paid $600 for a license which she has still not received (almost a week later). I can't do anything to help her since my free account to just was flagged as commercial even though it is clearly a personal email address on both sides and the interactions have not been that often. Anyway, my experience thus far with TeamViewer has not been a good one and after an hour with support last week and them telling me that they would contact me once the issue was resolved, I still have no more info other than the invoice they sent me thanking me (or her I should say) for the purchase. Hopefully someone will see this and be able to help.

Thanks!

Find more posts tagged with

Comments

Yuri_T

Hi @Nancy55,

Thank you for your reply.

Please explain your situation and provide the registered email address so they will be able to check the contract for you on the phone: http://bit.ly/1rtf76s

Hope this will be helpful.

All the best,

Yuri

Nancy55

How can I call the support team when I don't have a license? They won't take calls from people with the free version which is all I have because the only thing I received after paying $650 is a "no reply" email saying that the license is coming. But I haven't received an email since. What is the pathway for someone stuck in this dumb matrix? Do I pretend to have one? Please help.

Nancy55

Thanks Yuri. Will do.

Yuri_T

Hi @Nancy55,

Thank you for reaching out to us and I apologize for any inconvenience cuased.

In this case, I would recommend calling our support team so they will be happy to assist you.

You can reach out to them directly via local numbers found here http://bit.ly/1rtf76s

Hope this helps!

Best,

Yuri