Confirmation asked to remote
Hello,
Since two days, when I try to connect to my remote PC, I get a message saying that I have to wait the confirmation on the remote device. This has never happened... If I try to connect from the same machine but with another user, it works without confirmation. What happenned ?
Thanks for help !
Daniel
Answers
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Hi @Justin
Thanks for answer. I've activated easy access, but the problem is not solved, I still get this popup.
What is strange, is that I havn't this issue when connecting from another Windows user on the same device (and so the same Teamviewer installation) ! Any other idea ?
Thanks and best regards,
Daniel
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Thanks @AlenaC for feedback.
No TFA isn't activated.
As said : " I'm on Windows 10, and connecting from 2 different user profiles. With one it's OK, with the other I get the confirmation message." If TFA was activated, I would have problems connecting from both users, no ?
Best regards,
Daniel
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Hi @gnerred
thanks for your answer. Could you give me more details from the remote device, device A (which is not able to connect), and device B (which is able to connect)?
- operating system and version
- TeamViewer version
- If any block/allow list is active
Please also send me in a private message your email address and these IDs
Thanks in advance
Best, Alena
Spanish Community Moderator :)
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Hi @AlenaC ,
As already said, they are only 2 devices :
- Client PC, from wich I try to connect to remote PC : Windows 10 21H1, Teamviewer 15.18.5. With user A, I can connect. With user B, I cannot connect, I get the confirmation message. User B is a Microsoft user. User A is a local user. With user B, I've been able to connect for several years. The issue appeared from on day to another.
- Remote PC, on which I want to connect : Windows 10 1809, Teamviewer 15.19.3
I send you my email and IDs in a private message.
Thanks for help and best regards,
Daniel
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