VERSION 9

mvinew

I have been using TEAMVIEWER for years... to connect from my laptop to my PC at home.  I did pay for the service in full many years ago. 

Now... I got a new laptop and can not connect and if I upgrade to the latest version the app is trying to charge me for the service that I already paid. 

Can you please let me know what is the solution for me? What happens for the old customers like me?

Thanks!

 Marcelo Vine

JeanK

Hello @mvinew,

As you probably heard via e-mail, TeamViewer 9 will be depreciated on December 31 2024:

Please find more information regarding this here:

https://community.teamviewer.com/English/discussion/109492/complimentary-teamviewer-15-access-for-legacy-versions-to-be-deprecated

You can either keep using your version 9 by activating it.

To activate your license on your device, please follow this procedure:

1. Download and install TeamViewer 9 on your device
2. Open TeamViewer 9, go to Extras → Activate license and enter the license key which is on your TeamViewer invoice, then press OK.

Or, you can get access to version 15 (for free) until the date mentioned above.

To do this, please follow these instructions.