Cannot recover password

Passegua

If I click on "forgot password" then I get:

"Activate the checkbox to prove that the operation is performed by humans."

But there is no such checkbox!!!

Joe_Oliver

I tried from both Google Chrome and MS Edge. Neither show a box you can check. I found a "reset password" link via a different thread here that had the appropriate checkbox to check and it was visible via Chrome. The issue seems to be with the password reset pop-up which is what users are presented when clicking "forgot password" The process is very difficult to navigate and should be fixed.

Keywords: Password Reset, Forgot Password, Activate the checkbox to prove that the operation is performed by humans

JeanK

Hello @Passegua,

Please try it from a different browser.

Joe_Oliver

I tried from both Google Chrome and MS Edge. Neither show a box you can check. I found a "reset password" link via a different thread here that had the appropriate checkbox to check and it was visible via Chrome. The issue seems to be with the password reset pop-up which is what users are presented when clicking "forgot password" The process is very difficult to navigate and should be fixed.

Keywords: Password Reset, Forgot Password, Activate the checkbox to prove that the operation is performed by humans

JeanK

Thank you for the feedback. We have forwarded it to the dedicated team. 👍