It is bleep near impossible to send a message to Customer Support

asjkldjklasdjklasdkl · 2021-06-29T05:07:54+00:00

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Not sure what is wrong, but even if I'm logged into my corporate account. When I hit support, it goes somewhere for a second and then is redirected to the general (unpaid) support. Useless!!

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Marian_Sautter

I'm having the same issue, each time I click on submit ticket I get redirected to the general support site. Maybe just add a button to cancel the subscription?

Esther

HI all,

please make sure to log in with your licensed TeamViewer Account when trying to submit a ticket: https://support.teamviewer.com/

The page checks the license and depending on the license attached to the account, it will:

lead unlicensed TeamViewer accounts to the community to have the option to check for the information needed or ask a question
lead licensed TeamViewer accounts to the ticket system to have the option to check for the information needed or ask a question

Thanks and best,

Esther

asjkldjklasdjklasdkl

Please cancel my subscription