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It is **bleep** near impossible to send a message to Customer Support

asjkldjklasdjklasdkl
asjkldjklasdjklasdkl Posts: 2 Newbie
edited September 2021 in General Questions

Not sure what is wrong, but even if I'm logged into my corporate account. When I hit support, it goes somewhere for a second and then is redirected to the general (unpaid) support. Useless!!

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Answers

  • Please cancel my subscription

  • Marian_Sautter
    Marian_Sautter Posts: 1 Newbie

    I'm having the same issue, each time I click on submit ticket I get redirected to the general support site. Maybe just add a button to cancel the subscription?

  • Esther
    Esther Posts: 4,089 Former Community Manager

    HI all,

    please make sure to log in with your licensed TeamViewer Account when trying to submit a ticket: https://support.teamviewer.com/

    The page checks the license and depending on the license attached to the account, it will:

    • lead unlicensed TeamViewer accounts to the community to have the option to check for the information needed or ask a question
    • lead licensed TeamViewer accounts to the ticket system to have the option to check for the information needed or ask a question

    Thanks and best,

    Esther

    Former Community Manager