Credit note that can't be used - locked out of account

dorhivertrio · 2021-07-06T17:44:28+00:00

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Hi, I have payed team viewer invoice a year ago

This lasted until today.

I have payed (over a month ago) another invoice for another year -

The dates in it were doubled from last year - so I was given a credit note

Instead of using the credit note to pay the invoice, I was locked out of my account because of missed payment, with the credit note (for the entire year) locked in it.

Team viewer support is not good to say the least - no one picking up the phone, opened ticket from days ago remained locked out.

Where do we go from here?

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Ying_Q

Hi @dorhivertrio,

Thank you for reaching out to us and we apologies for the inconvenience caused and the delay.

We may confirm that your support ticket is received and TeamViewer support team will get in touch with you at the earliest time.

Once again we are sorry for the negative experience and thank you for your understanding.

Warm regards,

Ying

dorhivertrio

Hi Ying, thanks for the response

I can't access the support ticket because my account is locked,

I tried to call contact number - but whenever I call I get "you are calling outside of our business hours" msg. (even thought calling within the business hours).

Meanwhile I can't use my payed account, my workflow is damaged.

How should I proceed?

Ying_Q

Hi @dorhivertrio,

We are sorry to hear that.

Please note that TeamViewer support team may assist each customer within the local business hours. Your patience on getting a reply from the support representative is much appreciated. Once the support representative has any update, you will be notify and able to reply the ticket from your inbox.

Hope my explanation works to you and we really thank you for your understanding and patience.

Best,

Ying