You are blocklisted or not allowlisted by this partner

AlanRGreene

Hello,

I installed TeamViewer on an employees laptop and shipped it abroad. I was preparing to do a company set up and when I tried to connect I got the message "You are blocklisted or not allowlisted by this partner".

This was a fresh TeamViewer install. When I asked the user to check their "blacklist" they were unable to access the options menu as it was prompting for some password which was never set by me or the employee, so we do not know what it is.

I talked them through uninstalling and removing all settings from TeamViewer during the uninstall which was done and TeamViewer was downloaded again. TeamViewer worked yesterday after this but now again today the device gives me the same message "You are blocklisted or not allowlisted by this partner".

Can someone please help me resovle this issue? I would really appreciate any guidance with this. The download was done just the same as all of the other devices I have setup (dozens if not hundreds) and I am simply not sure what the problem is. Is this a TeamViewer issue or possibly a System settings issue?

Thanks.

JeanK

Hello @AlanRGreene,

It could be that some registry keys were on the laptop before you installed it.

Therefore, it took the previous settings and applied these security settings.

I recommend uninstalling the software by following exactly the procedure of this article:

https://community.teamviewer.com/English/kb/articles/16835-how-to-uninstall-teamviewer-on-pc

⚠ It is important to follow the guide step by step to get the registry keys deleted.

Once this is done, you can reinstall TeamViewer and everything should be back to normal.