Security. I am in Frankfurt, not Lauschied. Is my device secure?

Diana_Pounsford0

Hello Diana,

Your account was used to sign in on this device recently: 2021-07-26 09:08:57 UTC

TeamViewer ID: [Personal information removed]

Location: Lauschied, DE

We could not verify if your account has been used on this device before.

To ensure your account's security, you need to add this device to your trusted devices before you can complete the sign in.

Please follow the link to add this device to your trusted devices. 

Justin

Hello @Diana_Pounsford0,

Did you try to sign in on one of your devices at that exact time?

Let me know so I can help you.

Best,

Justin

Diana_Pounsford0

Yes, I think so or very close to that time.

Justin

Hello @Diana_Pounsford0,

It can happen that the location does not exactly match the place of residence. The place Lauschied is not far from Frankfurt. Internet providers often have their masts and a central point there through which all data run.

Feel free to try signing in again or try another device and see if it's the same location.

However, if you want to be sure, you can simply change your password and remove and add all trusted devices.

Best,

Justin

Diana_Pounsford0

Thank you, Justin. 😊