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Upgrade from Free to remote access not working

We recently upgraded from the free package to the remote access package. I have logged back into team viewer and the upgrade isn't recogonised. I am not sure what to do next?

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Than you for reaching out to us on TeamViewer Community.

Kindly check the activation and general set up for Remote Access please from this knowledge article:

https://community.teamviewer.com/English/kb/articles/53579-how-to-activate-your-remote-access-plan

If you would like to get assistance from TeamViewer Support Team, kindly raise a support ticket please.

Hope it would help.

Warm regards,

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