We recently upgraded from the free package to the remote access package. I have logged back into team viewer and the upgrade isn't recogonised. I am not sure what to do next?
Hi @Rdamen,
Than you for reaching out to us on TeamViewer Community.
Kindly check the activation and general set up for Remote Access please from this knowledge article:
If you would like to get assistance from TeamViewer Support Team, kindly raise a support ticket please.
Hope it would help.
Warm regards,
