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Lost account

Erwann Posts: 1 Newbie

Hi everyone,

I have another account that I would like to connect to but I no longer have the password or the authentication code, it's a professional account with a license and I don't know how to recover it, any ideas?

Best regards,


  • JeanK
    JeanK Posts: 4,718 Senior Moderator
    edited August 13

    Hello @Erwann,

    If you have Two-Factor-Authentication activated on your licensed account, please contact our support via phone.

    Our team will guide you through the procedure: Contact us via phone

    📌Note: Please prepare your invoice before calling, so our customer support can identify you.

    French Community moderator


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