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Hi everyone I recently sent my phone to be repaired and they switched it for a new device. Now I do not have access to my authenticator and my recovery passphrase anymore. I'm trying to find a way to get my account back but everything seems to lead into a dead end. I really need the account as our company policy does not…
Greetings. I can`t login into my TW account because my every attempt ends up with sending the confirmation e-mail about trusted device, witch never arrived. Spam folder is empty. I tried this https://www.teamviewer.com/en/trusted-device/ - no result. The last successful email from SignIn-noreply@teamviewer.com was received…
Hi all, I was wondering how I can delete Teamviewer accounts? My issue is I have lost my 2 factor authentication... Any ideas would be great. Aleks
My personal use account was incorrectly detected as business use. After filling out the entire form (https://www.teamviewer.com/pt-br/reset-management/), I cannot generate the PDF because the link is broken (https://teamviewer.com/pt-br/reset -management/#). The "#" means the link is broken. With that I have my account…
Hello, I need help with access to our company account after the worker who managed it left. We have purchased the Premium version, Remote Worker Addon, but when we try to log in, Teamviewer requires a security code or a recovery code that is 16 digits long. However, we do not know any of this. Can you please help me?…
As question says I lost my TFA device/recovery code, when I click "I need help" I get directed to this link: https://community.teamviewer.com/English/kb/categories/183 which is a dead page with "Knowledge category not found" To make it worse, when you call the helpline, it directs you this community which you can't post in…
Hi Im getting invoiced yearly. But my account status is showing Free. Im not able to submit ticket despite being invoiced every year. Please help me on this.
Hello, I had an account created and I forgot my password, when I give it to recover this I do the email step, I enter my email and I verify that I need to change the password but I skip a second verification step in 2 steps, it requests a code that is generated with the google authenticator app which I do not have since I…
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As a company administrator, you can review the connection reports for incoming and outgoing connections. This feature is not a traditional security setting but rather a feature that allows you to review all incoming and outgoing connections performed with your license. Find detailed information about Connections Reports…
If you plan to use unattended access for TeamViewer, you have to think about security, as your devices will be accessible all the time. Please follow the instructions below to make sure your Host is protected from unauthorized access at any time. Manage your device and grant Easy Access To guarantee the most secure remote…
Besides providing a strong and secure backbone and infrastructure, TeamViewer is proud to be in compliance with a variety of international standards and requirements. Please find all the relevant information on our https://compliance.teamviewer.com/