TeamViewer Business Account Deleted

erickfaita · 2021-08-02T10:28:12+00:00

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Hello everyone,

I have accidetanly deleted my TeamViewer Business account. Is the any way to reassociate a brand new account with the license?

Best Regards

Erick

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JeanK

Hello @erickfaita,

No worries, you can activate your TeamViewer Business license by creating a new account.

Please find how to proceed here:

https://community.teamviewer.com/English/kb/articles/4326-how-to-activate-your-license

erickfaita

Hello I'm still having trouble to activate my account. I've been trying to click the link "Still on legacy license key? Activate license to account!". Could you help me out please?

JeanK

This link will only work with old licenses.

Please follow the activation process described in the article I mentioned above ⬆

erickfaita

Unfortunately I do not see the same options of the article.

JeanK

Did you click on the activation link, as described in Step 2?

erickfaita

Yes I did but the license seems to be invalid.

If I login in on the customer Portal https://service.teamviewer.com/ the license is active.

Any other way to reactivate the license on the Management concole?

Thanks

JeanK

There seems to be a bug with your license. Unfortunately, we cannot troubleshoot this kind of bug.

I recommend calling our customer support directly.