Reached limit for licensed users...how?

LyndalF · 2021-08-09T04:37:57+00:00

There was an error rendering this rich post.

Good afternoon, I have purchased the Corporate package which should allow 200 users and I have registered 53 users in the portal but now i am getting an error saying i have reached my limit for licensed users. Has anyone had this before on a corporate license and what did you do?

Find more posts tagged with

Accepted answers

All comments

Gundersa

Good Morning,

we have the same Problem. Since Last Week we can´t assign any more Licenses.

Got no Idea what happened. The "Connect with us"-Link leads to a 404 :-(

Ying_Q

Hi @LyndalF and @Gundersa,

Thank you for posting on TeamViewer Community.

In order to assist you with a better outcome, kindly contact TeamViewer Support Team for further discussion.

Your understanding are greatly appreciated.

Best regards,

Justin

Hello @LyndalF and @Gundersa,

I would suggest submitting a ticket, so our support can look into it. They can have a more in-depth look into details than we do here.

You can find how to submit a ticket right here:

https://community.teamviewer.com/English/kb/articles/72027-how-to-submit-a-ticket

Or you can directly submit it here:

https://www.teamviewer.com/en/customer-support/#submitticket

I hope I could help you with that.

Best,

Justin

ROCHAXLRRODRIGO

Hi am having the same problem. Only 34 users, far less than my license should allow..

ROCHAXLRRODRIGO

https://community.teamviewer.com/English/discussion/comment/124639#Comment_124639

The link send me to the teamviewer home page, there is no option to open a ticket there. The other link give a tutorial that also give you a page map with links that are not there.

tonycl_2011

Hi everybody, have someone been able to solve this problem? I'm having this issue right now with no clues ....

Ying_Q

Hi @ROCHAXLRRODRIGO and @tonycl_2011,

Thank you for contacting us.

Kindly check your email inbox for the support ticket please. TeamViewer support team will get in touch with you soon.

Thank you for your understanding and support!

Warm regards,