How can I see what tickets I have sent in the past 2 months?

Eva_iroda · 2021-08-19T09:49:11+00:00

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Hi guys! I have sent a ticket in June 2021 and I really need the ticket number for reference, but I cannot see it in my emails, would it be possible, to check it anyhow?

I spoke to Customer Service on the phone he just kept repeating that I need a ticket number. He would not look up on the system with customer account number or other customer identification.

Any suggestions would be welcome!

Thank you!

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Justin

Hello @Eva_iroda,

I can't seem to find any tickets you've created with your current account. You could simply submit a ticket asking for them.

I'll have the link for you right here:

https://www.teamviewer.com/en/customer-support/#submitticket

Best,

Justin

Eva_iroda

Hi Justin,

Would you be able to check it again? and the emails too? by the customer (please do never post private information) as I might have not sent it from under my name but rather on our company's.

Thank you in advance!

Justin

Hi @Eva_iroda,

Either way, I cannot see any tickets created. Your best option would be to contact our support, as they can look at far more details of you than I do.

Best,

Justin

Eva_iroda

When you say contact support, what form of contact shall I use? Could you please give me an email address that works? Thank you!