Cannot connect

KimBoyd

I have just installed teamviewer on my 2nd computer and I have had it installed on my first computer for some time now. I attempted to connect and received the following messasge:

"Either your partner isn't connected to the interne or your partner's TeamViewer isn't running yet. Please tell your partner to check his/her internet connection or to start"

Both computers are connected and running and there are no other connection problems in any other program. I have never had this problem, can someone help me?

Justin

Hello @KimBoyd,

Would you please run TeamViewer on both ends as administrator and try that again?

Also, check out if your firewall is blocking incoming and outgoing connections. You can find which ports TeamViewer uses, here:

https://community.teamviewer.com/English/kb/articles/4139-which-ports-are-used-by-teamviewer

Let me know if that solved it.

Best,

Justin