They say I am canceling my license.

goodman77

You are attempting to terminate the license agreement without your permission. This is illegal.

When you sign up for the first time, you deceive the user that you can use it forever if you pay a lot,

It is said that the license will no longer be used for the next month after 7 years now.

i'm korean

We are taking this issue seriously.

I don't know if it will

I think I'll have to file a complaint with the Consumer Protection Center.

TeamViewer headquarters said that they upgraded my license to 15.ver, but I did not want the benefit and only a warning message appeared saying that I had to pay additional money when I actually used it.

This is a clear breach of contract.

Either give me a refund or let me keep using the current version as I don't need the upgraded version.

I saw the posts here.

A lot of people are protesting the same thing.

TeamViewer headquarters should publicly apologize for this matter.

The counselor who answers the phone tells you to file a complaint with the head office because it is headquartered in Germany.

He repeatedly says that he has no authority and only responds in a very insincere way.

I was angry at the consultation, but I will have to file a formal complaint through the head office email.

Those who write to the community here will also have to actively complain to the head office.

I hope everyone finds their rights.

Ying_Q

Hi @goodman77,

Thank you for contacting us on TeamViewer Community.

We are so sorry to hear that negative experience with TeamViewer. Kindly contact TeamViewer Support Team for further discussion and assistance please. You may submit a support ticket with your license account on Support portal.

Thank you for your understanding and patience!

Warm regards,

goodman77

Did you tell the teamviewer support team to contact you?

If you call and ask

He says he doesn't have that kind of authority, so it's no help.

What do you want to inquire about?

The answer I gave is also so formal and without sincerity.

What do you want to inquire about?

First of all, I would like to hear an understandable answer from the teamviewer company.

If you don't see a solution

I will report it to the Consumer Protection Center in Korea.

When purchasing a license for the first time

If you use the same version of TeamViewer, you can use it permanently.

After talking with the agent in detail, I paid a large fee to make the payment.

This is a clear breach of contract

This is a unilateral decision of TeamViewer headquarters.

i hope this gets corrected

I want to continue using my purchased license without upgrading.

We want your company to make wise decisions.