licence questions | timing out

GeorgieLuxurytravel · 2021-09-15T04:35:53+00:00

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I paid for a subscription so I can dial into a computer at work. it allowed 3 device access access

every time I log in from either of the 3 devices it times out after 10-15 seconds.

I can see when I open the management console it does still say free license but i can see that i have definitely paid for it ( details below )

I have made sure I am on the latest version

1x TeamViewer Remote Access

Access to 3 devices

Online Support via TeamViewer Community and Support Portal, no support via phone

Contract period: 22-Jun-2021 - 21-Jun-2022

why do i keep getting blocked or timed out with a paid service.

im ready to cancel my subscription im that frustrated LOL

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Akiho

HI @GeorgieLuxurytravel,

Thank you for contacting TeamViewer community.

In order to establish the connection, TeamViewer license is required on the local device.

For remote access license, you can select three devices as remote computers. Regarding how to add remote computers on your account, feel free to check the knowledge article - How to activate your Remote Access Plan.

Please kindly to sign in with your licensed TeamViewer account on local computer and connect to the selected remote device.

For more details about remote access license, please check the knowledge article - FAQ on Remote Access Plan - TeamViewer Support.

Hope this would be helpful.

Best Regards,

Akiho

GeorgieLuxurytravel

Thank you for your help.

Just so I understand this I have a computer in an office which I say is my “work”computer and currently I wish to access that “work”computer from both my home computer as well as another device. Ie ipad … But when I do this I get timed out from either of the devices at home or the iPad even though I am logged in.

But when I do this I get timed out from either of the devices at home or the other device even though I am logged in.

Is my subscription incorrect I would’ve thought not given it was already quite pricey for the offering.

thanks Georgie